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CLAIMS:
All claims as to prices, terms or service must be made within 10 days
of invoice date, otherwise will be considered void.
RETURNS:
We gladly back up what we sale. Orders shipped incorrectly will be
replaced promptly and at our expense. We warrant that all parts
sold conform to the specifications set forth in this catalog. We
provide material for a variety of applications. We do not represent
that parts are suitable for any particular use and, accordingly,
advise you that THERE IS NO WARRANTY OF MARKETABILITY OR FITNESS FOR A
PARTICULAR USE. In the event of a defect, we shall replace the part or
refund the purchase price within 30 days of the return of the
defective part to Ecologic Technologies, Inc. That is the sole extent
of our liability.
Items returned for credit
must be returned in new, unused and resalable condition in order to be
considered. To return an item, simply give us a call and let us know
that you want to make a return. If a return is allowed we will issue a
Return Authorization Number (RMA) that must be boldly displayed across
the package for it to be accepted at our facility, returns made
without this number will be refused. Returns shipped freight collect
will be refused. Returns must be made within 30 days of invoice date
and must include a copy of the invoice and a letter stating whether a
store credit or refund is desired. If the order was paid for by credit
card then a credit will be issued to the same card that was used to
make the initial purchase.
All other returned items
that were shipped correctly are subject to a 25% restocking charge. A
restocking charge is imposed to cover the costs associated with
processing an order, such as credit card processing fees, labor,
packaging materials, office supplies, inspecting and processing the
return. Depending on the reason for the return, the restocking charge
may be waived solely at our discretion. Additionally, any items
returned that include shipping charges in the price, will be subject
to an additional 15% surcharge to cover the original cost of shipping
the item to you. All return requests must be made within 30 days of
invoice date to be considered.
DAMAGED GOODS:
Items damaged in transit are the responsibility of the carrier. If you
receive an item that was damaged in transit, notify the driver and
immediately contact the delivery company to file a claim. We will
assist with damage claims whenever possible.
PAYMENT:
Payment must be made at the time of the order. Payment for sunrooms
and large greenhouses are normally 50% down with the balance due when
the unit is ready to ship. We accept MasterCard, Visa, American
Express, PayPal, Money Order, Check, & Electronic Bank Transfer.
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NET 30 DAY TERMS:
Net 30 day terms are granted regularly, but are considered on a case
by case basis. A finance charge of 1.8% per month (or $1.00 minimum)
will be added to all past due accounts. Accounts over 90 days past due
may be subject to legal action. In the event that legal action is
required, attorney's fees and court costs will be added to the
outstanding balance and customer agrees to pay such charges.
Additionally a $20.00 service fee will be added monthly to outstanding
invoice totals. This fee is intended to cover the time, labor, office
supplies and postage fees required to service a past due account.
CHARGEBACKS & PAST DUE
PAYMENTS:
We have worked very hard to earn an outstanding credit history and
maintain an excellent reputation. So we take these issues very
seriously. Initiating a charge back does not release someone from his
or her legal obligation to pay a valid debt. Making a false or
misleading statement to a bank in order to initiate a charge back may
constitute fraud, theft or other criminal offenses. In these cases we
will immediately notify the appropriate authorities and file criminal
charges if a criminal offense can be proven to have occurred. In all
other cases, a 1.8% monthly finance charge (or the maximum amount
allowed by law) will be added to the outstanding balance retroactive
to the initial purchase date. Attorney's fees and court costs will
also be added to the outstanding balance and the debtor agrees to pay
such charges. Additionally, a $20.00 service fee will be added monthly
to outstanding invoice totals. This fee is intended to cover the time,
labor, office supplies and postage fees required to service a past due
account.
CUSTOMS & IMPORT DUTIES:
Ecologic Technologies,, Inc. does not collect import duties or customs
taxes and has no knowledge of what these charges may be. If you are
responsible for these additional charges, you will be required to pay
them in order for your package to clear customs. For more information
regarding your country's custom policies, contact your local customs
office.
STATE SALES TAX:
Maryland customers must pay applicable sales tax, unless a properly
executed exemption certificate is in our possession.
OEM/DISTRIBUTER SALES:
For large quantity pricing, please contact our customer service
department to obtain a custom quotation, or fax your requirements to 1
(410) 431-7107.
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